Excellence for Your Family
We excel at care and are proud of it. Resident care is led by our Director of Health and Wellness who determines care needs and designs an individualized service plan for each resident. This essential leader also participates in the training and supervision of our caregivers, which is absolutely fundamental to our Higher Standard of Care.
We also bring a very proactive approach to the support of our residents’ families, with frequent family and Care Connection meetings, typically more than required by the states in which we operate. There we can listen to feedback about our service from the resident and their family, and together establish new goals for the months ahead. Care Connection meetings are attended by our Executive Director and Director of Health and Wellness as well as any other team members that may be involved in the resident’s care and, of course, the resident and a family member. We focus on things like falls, weight loss, skin issues and behaviors that may be keeping you up at night as a family member wondering about your loved one’s overall health and well-being. We have many evidence-based approaches and best practices to identify these issues, intervening early to reduce the likelihood of negative outcomes. It’s a complete dedication to excellence in your loved one’s overall experience.
We also embrace and will assist with coordinating service with other providers. Our clinical team works closely with other providers to make sure care is seamless and to lift the burden from you. Of course, you are still involved and as engaged as you want to be.
Excellence in Action
24/7 Nurse Availability
As residents’ conditions progress or for those with more complex healthcare needs, our entire care team, led by our full-time Director of Health and Wellness, can collaborate with your designated family contacts and medical team to promote as seamless an experience as possible.
Prior to arrival, upon move in and regularly thereafter, your loved one’s care needs and medications are evaluated by our nurse and inform a comprehensive, personalized plan of care that is delivered by our specially trained caregiver.
Expertise to Handle Complex Care
From insulin administration to intermittent enteral feedings, wound care and more, our unique services give residents with complex care needs a better choice with A Higher Standard.
One to Six Manager-to-Resident Ratio
This excellent, industry-leading ratio allows us to focus on what matters most. Our managers are focused on a premium, Person-Centered approach through every department.
I get a great sense of security knowing that the team will do everything within their power to care for my mom. Recently the Director of Health and Wellness stayed late into the night supporting my mom during a crisis.
–Jen, daughter of resident
National Leaders in Senior Care
For over a decade, BrightStar Care, the parent brand of BrightStar Senior Living®, has been known for providing high-quality in-home care and is synonymous with clinical expertise. In fact, we are so committed to quality care that all our 300+ independently owned and operated locations nationwide are required to pursue The Joint Commission accreditation, a mark of quality recognized across the U.S. This same relentless commitment to clinical excellence is woven into the daily fabric of BrightStar Senior Living.
Our track record of achieving recognition from the nationally-accredited Joint Commission, the nation’s oldest and largest standard in accrediting body in healthcare, is evidence that we bring the same dedication and commitment to excellence into the Senior Living environment. We feel no one does it better. Our track record in excellence supports that notion, and we know how to give great home-based care no matter where it is delivered, be it in senior housing or in a traditional residence. From general assisted living to advanced dementia and Alzheimer’s care, our tradition with A Higher Standard of Care allows us to bring excellence to all.