Learn more about how BrightStar Care Senior Living is keeping residents safe amid the COVID-19 pandemic.Read more
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Brightstar Communities

Madison, Wisconsin

(608) 620-7900 | 6550 Schroeder Road, Madison, WI 53711 | View on Map

COVID-19 Resident Safety

Keeping your loved one safe

We’ve designed our community with a mission to provide the highest quality care. That means the highest safety standards including infection prevention are already in place for our community. We’re ensuring your loved one as well as our caregivers and nurses are safe and well, now more than ever. As things change around us, keeping our residents and staff protected is our top priority. Our management team meets on an ongoing basis to review the latest CDC and state guidelines to ensure appropriate response and preparedness measures are taken. We are coordinating with public health officials to update our safety protocols, as necessary. Our goal is to keep families and residents updated by sharing important and timely information.


Raising the bar on safety

As a leader in providing the highest quality care, we always go above and beyond traditional care standards. To ensure the safety of our residents and the ability for our staff to continue providing the highest quality care during the pandemic, we’ve provided our nurses and caregivers with OSHA-approved Personal Protective Equipment (PPE) to minimize the risks of disease transmission. In addition, we’ve developed education and safety training to ensure the highest level of safety for our residents, nurses, and caregivers during this pandemic. Our program has aligned with Occupational Safety and Health Administration (OSHA), CDC, and state regulatory requirements.

Our elevated safety standards also include:

  • Restricted visitation based upon current state guidelines.
  • Upon entering the community all employees and essential vendors must have a temperature in normal range, answer the symptom questionnaire and sanitize their hands.
  • Masks are required for everyone inside the community.
  • In-services conducted with staff to provide updated information on any mandated restrictions.
  • High touch areas are sanitized at least twice per day including handrails, flat surfaces, doorknobs, crash bars, key pads, and phones.
  • Sign in book and pens are sanitized after each use.

We understand families are missing that personal connection and contact with their loved ones. Something as simple as a hug can really lift the mood. It’s the small things that make a big difference.


Community Visitation  guidelines

As of May 3, 2021, all visitors will be welcome to visit with their loved ones in the resident’s apartment.  If you would prefer to visit in the vacant apartment, it will be available.  Visitors are welcome any day of the week, Monday – Sunday.  For the time being, there will be no visits in the community common area space or eating in the dining room.  Everyone will need to wear a mask before entering the community, and it needs to remain on throughout the duration of your visit.  Once in the community, all visitors will have to fill-out the symptoms questionnaire as well as get their temperatures checked.  We ask that no more than 3 visitors come at one time.  During this time, we are still limiting the visits between the hours of 9:30am–5:00pm and ask that you contact the community and speak with Lois or another manager to schedule a visit.  In addition to the indoor visits, outdoor visits, skype/facetime or walks with your loved ones outside are welcomed.

Please contact the concierge to schedule a visit.


If you’d like to learn more about our safety procedures, please contact us at (608) 620-7900.


Hear directly from our founder, Shelly Sun, on how BrightStar Senior Living is keeping residents safe during the COVID-19 pandemic.

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